Frequently Asked Questions
• When should I book?
Our schedule gets filled up pretty fast. We do require at least a 2 weeks before your event. If it is sooner, please reach out and we will do our best to accommodate.
• What is needed to book?
We will provide you with an invoice that will go over the details for your event and the total. A deposit of 50% of your total is required to reseve your machine and book your date. The remaining balance is due a week before your event.
• How long is the rental for?
We find that most people are out of ice cream in about 2 hours. For events from 40-100 people the rental is for 2 hours. For events from 150-300 people, the rental is for 3 hours.
• What amount of power is needed for the machine to work?
Our ice cream machine requires its OWN dedicated 115-volt, 20-amp circuit with a ground to properly function. Using our provided 50- or 100-foot cord, it will plug into a standard wall outlet used in most homes/businesses, but NO other electrical device can run on the same circuit, including lights, bounce houses, refrigerators, etc. No refunds will be issued due to problems with the power source. Confirming adequate power is best done through the electrical panel. If you rent more than one machine, each machine needs to be on their own circuit since they each will need to draw enough power to work effectively without blowing a circuit.
• Can I provide my own extension cord?
No. The only cord that can be used to provide power for the soft-serve machine is the one we bring.
• Why can't the cart/machine go up steps or over rough terrain?
Our current cart with the machine attached is over 300 lbs. Due to the weight, we are unable to go up anything other than a small step/curb. For this same reason, a flat surface like concrete or asphalt is ideal.
• How do I decide how many servings to get? How big is a serving?
A serving for us is 1/2 a cup per person. When we talk, we will determine how many servings you might need plus some other details.
• Can I increase my servings package before the event?
Yes. You will receive an email one week prior to your event confirming all details. If at that time, you would like to add more, we can do that. So we always encourage adding more. This way your guests have more than enough. We also leave any leftovers for you in containers so you can have ice cream for later.
• How long does it take to make the ice cream?
From the time we plug in the soft-serve machine and pour in our provided mix, it takes about 10-15 minutes until the soft-serve ice cream is ready to enjoy! When additional mix is added, it only takes a minute or two and it is ready.
• Do you have Vegan, Kosher, Gluten Free?
We do! Reach out and we can go over them.
• What do I need to do to the machine during the event?
During the event, it's important to ensure the power plug is not moved/taken out and the cart with the machine attached is not moved from the placement in which it was left during set up. The same goes for not moving the switches on the machine to ensure the machine functions properly. If your event will need more mix then what is already setup with, we will show you how to add more. When we come to pick up the machine, we will leave you with any ice cream that is left. We give an overview of the machine at drop off and anything you need to know.
• What if I do not go through all the ice cream or do not have enough?
This why we confirm with you a week prior to your event so if any adjustments need to be made, they can be at that time. Refunds will not be given for servings that is not used. We also do not have mix always on hand that we can provide more.
• Do I need to clean the machine before pickup?
No. You do not need to clean the machine before pickup. We do that for you.
• Does the machine make noise?
Yes. The machine will intermittently make noise as it is making the soft serve or keeping the mix cool in the hopper. While this is not continuous, it does come off and on.
• Do you offer toppings?
We do provide Rainbow and Chocolate Sprinkles. We can provide other toppings as well.
• Can the machine be placed outside?
Yes, the machine can be placed outdoors. If it is a hot, sunny day, we will use our umbrella to help shade the machine to allow for optimum performance. In the event of rain, we ask that an alternate location is available to keep the cart and soft-serve machine covered; this could be under a tent or in a garage.
• What's the cancellation policy?
There is a $80 non-refundable cancelation fee. If you cancel within 2 weeks of your event, your deposit is non-refundable. If you cancel within 24 hours of your event, the full amount of your invoice is due.
• Does someone need to dispense the soft serve and monitor the machine?
Yes and no. The fun part of renting our machine, is it's easy to use for any age and is intended to be self serve. That said, for larger events, especially with younger children, we do suggest having an adult nearby to help if needed as well as ensure the plug or switches on the machine are not tampered with. In this instance, the machine would not function as designed. For parties with more than what is already setup with, having a person assigned to monitoring the mix level is helpful as more mix would need to be added. We also provide a add on that we can be there to serve your guests as well.